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We will be closing our Showroom with immediate effect, for the safety of members of the public and our employees, in line with the government guidelines on 'non-essential' shops and social distancing. In Store collections will not be available, but customers can still order online and deliveries will be made to their home or work premises if they are still open. We will contact you if you have an open order set for Collect In Store. Thank you for your understanding.

Free Set Up On Orders Over £50
100% Secure Online Shopping
No Minimum Order Amount

Shipping And Handling

Order Value ex. VAT and Carriage Charges*
7 - 10 Working Day Service - Up To £49.99 - UK Mainland £3.95
Basket Value Over £50 FREE
Collect In Store FREE
Delivery to Northern Ireland £10.00
Delivery Outside of UK Mainland £16.00

We reserve the right to charge for re-shipping of orders due to customer error when entering delivery details. If we receive notification of an error within delivery address with sufficient time before that order is despatched, we will make every effort to amend the delivery address details.

*Carriage to UK mainland only. Please call for prices and timing to other destinations.

Delivery Schedule

We aim to ship all ordered products in a single delivery for customer simplicity. We may be able to deliver some items sooner than others and customers are informed of this opportunity during the checkout process. If you would like certain items delivered sooner, please call our sales team at the checkout stage to discuss. Spend over £50 before VAT and carriage and your order will be despatched free of charge. Please note that custom orders are subject to 7-10 working days lead time.

Returns

We comply with current legislation with regard to returns, specifically the Consumer Protection (Distance Selling) Regulations 2000. Any returns must be authorised, if goods are returned without authorisation they will be refused. For custom and personalised orders, we only accept returns on faulty products, in line with The Consumer Protection (Distance Selling) Regulations 2000. Please provide us with information about the problem and the reasons why the goods need to be returned. We also require the original invoice/copy of thereof as a proof of purchase. No liability will be taken for the cost of returning goods, unless agreed by Axent. Any refunds due will be completed within 30 days of the receipt of the goods back to ourselves.

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